Live Support

Home » About Us » Reasons For Using Elap

Reasons For Using Elap

Elap are committed to bringing you quality products, with a quality service at a competitive price. Our fully trained representatives are on hand to answer any questions you may have about any of our products.

We pride ourselves on the excellent service we offer our customers, see below why you should use Elap!

	Service With over 30 years of experience dealing with mobility solutions we aim to provide you with the best possible service. Our fully trained staff are always on hand to help you whether it be a general enquiry or technical guidance by telephone, email and in working hours you can speak to our representatives via our Live Chat facility. If you would prefer to deal with someone face to face then one of our fully trained representatives can visit your home to discuss our products in more detail or provide you with a quotation for adaptations such as stairlifts, access ramps and hoists. We strive to provide you with the best customer service you could hope for from order through to after sales, we are only happy if you are!

	Delivery We aim to deliver the majority of our products within one week, however certain products such as bespoke chairs etc that are made to order can sometimes take longer. Once you have completed you purchase through our website you will be sent a confirmation email detailing your order and advising you of your estimated delivery date. For our larger items that require assembly i.e: carebeds we offer a premium delivery service. This service can be provided for an additional cost and will include the delivery, assembly, demonstration of your products and all waste removed. You can take advantage of this service by adding it to the shopping basket when you complete your purchase.

	Quality We understand how crucial it is that you have confidence in your purchase. Elap only purchase quality products from quality suppliers and where possible our products have been tested to the relevant standards.

	Value We constantly check our prices to ensure you are getting value for money. We are in regular contact with our suppliers in order to bring you the most up to date offers.

	Choice We hope that you find what you are looking for in our shop, however if you can’t why not drop us a line and we will see if we can source it for you. If you are not sure if there is an aid on the market that can help you with your needs why not let us go and do the research and we will see if we can find a solution to your problem, you might be surprised!

	Absolutely No Pressure! We pride ourselves on our reputation, therefore we don’t employ pushy sales people, we are here to advise and the decision making is up to you! Should you choose to have one of our friendly representatives into your home you can rest assured that they will never sell you anything you don’t want or need! They will never push you into placing an order there and then as we understand that these can be very important purchases and therefore it is important that you have the time to think before you buy. Our representatives will always display an identity badge and will never stay in your home for long periods of time. We aim to provide a fast informative service, so once you are happy we have provided you with all the information you require we will leave you to think about our recommendations and you make your purchase in your own time.