Although most of the cars which have adaptations fitted are new, we can also put many adaptations into older vehicles.
Where will my adaptation be installed?
We have a fully fitted workshop at our headquarters at Accrington where most of the adaptatons will be installed. We also have a team of mobile engineers who can install most adaptations at your home, workplace or ar dealership, although some adaptations will need to be installed at …
I already have my Motability car, can I still have adaptations fitted?
Yes, you can still have adaptations fitted after you have collected your Motability vehicle although you will not pay the lower price that would be available when purchasing adaptations with a new Motability vehicle.
Can I have adaptations fitted to my Motability car?
Yes, you can have adaptations fitted to your Motability car. Please call us for details & advice.
Where can I get my adaptation serviced?
You can get your adaptation serviced at the main workshop at Accrington or by one of our mobile engineers. Please contact us to make an appointment. If you had your adaptation installed by one of our partner companies then please contact your installer to arrange the service. If …
Does my adaptation require servicing?
To keep your adaptation in good working condition, it needs to be serviced every 12 months. If you are a carer operating a hoist this may need to be done every 6 months.
Is my adaptation covered under a warranty?
Your adaptation is covered by our standard 12 month warranty unless your vehicle is leased from Motability, where the adaptation is then covered for the term of the lease. If the vehicle is driveable, we may request, due to operational reasons that the vehicle is brought to our …
Where can I get technical support?
If you need technical support please call us on 01254 871599 & our expert team will do all they can to assist. If your adapatation was supplied by one of our nationwide partner companies please contact the installers first before contacting Elap.
Can I get a copy of the product user guide?
The user guide and service record for your adaptation is usually placed in the vehicle when handed back to the car dealership. Sometimes they are removed by valeters when cleaning the vehicle. If this is so then please contact our office on 01254 871 599 or email us …
How can I get help to use my Elap adaptation?
Our fully trained engineers will show you how the adaptations work but with any driving adaptations it is always adviseable to have lessons with a fully qualified driving school.